Welcome to https://hobbycolours.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Shipping Policy.
We can ship to any address in the world. Please make sure in delivery address will be someone to receive the goods. We don’t deliver to P.O. Boxes.
All items will only be shipped to the shipping address filled in during your registration process. Please make sure your address is correct. Import duty and taxes are buyer's responsibility.
For international orders, we will use Standard Post Shipping as our delivery company. Online tracking number will be provided (by email) for tracking the delivery status after parcel is posted.
Please also note that the shipping rates of the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 100 grams.
Orders from Greece have a fixed amount of 4.5 € (tracking fees included and are mandatory) for each weight up to 3 Kgr (the cost includes: tracking fees, postage and packing). For heavier packages, the cost calculated by the system automatically at checkout.
Shipping with Post Office (ELTA). Pick-up from our warehouse is daily available only after prior communication (by phone) for orders placed from Greece (Athens). Instructions about location are available during the checkout of your order and will be re-confirmed with notification via email when your order will change to status "Ready for Delivery".
For international orders there are 2 Zones: European Zone and Rest of the World. Shipping cost based on current Standard Post Shipping changes by ELTA:
Up to 0.2 Kg a flat rate (Zone1: 5.3€, Zone2: 5.6€)
Up to 0.5 Kg a flat rate (Zone1: 8.4€, Zone2: 9.2€)
Up to 1 Kg a flat rate (Zone1: 11.2€, Zone2: 15€)
Up to 2 Kg a flat rate (Zone1: 16.5€, Zone2: 27.5€)
Up to 3 Kg a flat rate (Zone1: 34€, Zone2: 34€)
EU Countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech, Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK) and Norway. Luxembourg, Iceland and Switzerland.
Rest of European countries and rest of the world.
If orders are returned to us as incorrect address and/ or PO Box address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient because was found opened and when the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 10% of the value of products as re-stocking fee.
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for the shipping fee of re-sending the parcel.
You may return most new, unopened items within 14 days of delivery for a full refund (the buyer pays for the shipping fees). The value of products will be refunded provided that all products received back in original state.
We'll refund the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please provide evidence (photos) before you post the items to us.
Handling & Packaging
- Your order will be shipped within 3 business days after confirmation of payment.
- We don’t post orders during the weekends and holidays (Greek)
- Packaging fees are standard for both shipping zones, 0.6 euro.
- Package Tare weight is by default 150gr and will be added to total weight.
- We control packing and preservation to the extent necessary to ensure safe delivery.